Terms and conditions

This quote is to supply and install insulation as specified above. Prices include GST and are a fixed price — we will never try to put your price up on the day. I hate trades who ask for more money after starting the job at my home, and I will not do that to my customers.

This quote is based on the square metres quoted, the roof type listed, the access details provided, and the scope shown in this document, and covers only that scope. Any additional work, unsafe access, concealed damage, contamination, pest activity, asbestos concerns, electrical issues, or ceiling and roof conditions outside the agreed scope may require a revised quote before work proceeds.

Difficult areas such as exposed beam sections and raked roofs are included in the quoted price, but are quoted to be installed with pump-in cellulose fibre unless otherwise arranged (mostly not possible). Batts are not suitable for low-pitch roofs with any kind of difficult access — if you want batts in these areas it will be at an additional cost.

The quote is based on access through the roof or through the manhole at our option. We price for the cheapest and safest way to do the job depending on the weather on the day of installation, so if you insist on one particular type of access it may be at an additional cost.

Installation is subject to safe roof-space access, suitable site conditions, clear work areas, and confirmation of downlights, flues, exhaust fans, transformers, wiring, or other services that may require clearance or special handling.

The quoted amount is valid until the date shown above and is based on the property details available when the quote was prepared. If the scope or site conditions change, any price change will be confirmed with you before extra work is carried out.

Bookings are confirmed once acceptance has been received. Accepting this quote — in writing, verbally, or by booking into our jobs diary — is an acceptance of these terms and forms a legal agreement between the customer and supplier. Please give as much notice as possible if you need to reschedule.

If we arrive for a booked installation and no one is home, access is unavailable, or the job cannot start for reasons outside our control, the booking may need to be rescheduled and reasonable costs for lost time or return travel may be charged.

If customer-caused delays prevent the job from being completed on the scheduled day, any extra time, return visit, or rescheduling cost may be charged after discussion with you.

Final payment is due on job completion.

Nothing in these terms limits your rights under Australian Consumer Law.